My Photo

Subscribe to Blog

Enter your Email


Preview | Powered by FeedBlitz

Add to My Yahoo!

Add to Google

Subscribe with Bloglines

Subscribe to my feed

Twitter Updates

    « Am I Feeling the Recession? | Main | The Purpose of Government »

    September 23, 2008

    You Are What You Tolerate

    Somebody recently told me an expression that really resonated "You are what you tolerate".  This is so true in so many ways, but where I think it affects the industry the most is customer service.  Too often reprographers are the whipping boys of the construction industry.  Reprographers often get into situations where they are blamed for someone elses mistake in the distribution of project critical documents.  They often suck it up and somehow take responsibility or at least are percieved to be taking responsibilty.  This manifests itself in the form or reprinting or offering discounts for somone elses mistake.  Some think that this increasing their brand as a company that provides good customer service.   In reality it is impairing your reputation and your brand. 

    TrackBack

    TrackBack URL for this entry:
    http://www.typepad.com/services/trackback/6a00d8341da8d153ef010534c8d45b970c

    Listed below are links to weblogs that reference You Are What You Tolerate:

    Comments

    The comments to this entry are closed.