In my recent travels I've come across several business owners who feel they are behind the times in improving their operational efficiency. I'm sorry to say that it is more the norm than the exception. Even some of the largest most progressive companies have yet to develop consistent document operational process. Some have them but they sit on the shelf and are ignored. They have become out of date in this digital fast changing world, or they were created and never really used. I see so many opportunities to improve. The companies that can streamline their operations and develop a core competency in measuring and improving their business will have a strong competitive advantage.