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    « Acceptable Service Levels | Main | Getting Offices to Work Together »

    February 08, 2008

    We Don't Care.... We're the Phone Company

    I had several IT managers contact me and empathize with my previous post.  It seems that even though competition was introduced to the telecommunications industry somehow we have reverted back to the same poor customer service that existed when there was a monopoly.  For those that know me well they know of my god-given gift to relate any situation to a Saturday Night Live skit.  We'll here's a SNL skit that is starkly familiar to conversations IT managers have with telecommunications companies providing network services.

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